Shipping Policy

Delivery Time= Processing Time + Shipping Time

Shipping Method
For purchases (orders that are being shipped to a US address) we offer two shipping methods:

1. Standard Shipping: the flat rate for Standard Shipping is US$5.99. All orders are typically shipped within 24h and arrive in 8-12 working days.

2. Express Shipping: the flat rate for Express Shipping is US$8.99. All Express Shipping orders typically arrive within 5-8 working days.

We are pleased to offer FREE Standard shipping on orders over US$30.For faster shipping service, you can select from our Express Shipping options.

  • Free Standard Shipping On orders Over $30
  • Standard Shipping Cost US$5.99, 8-12 working days
  • Express Shipping Cost US$8.99, 5-8 working days

Shipping charges are based on your order. We charge actual shipping rates that are calculated automatically when you place your order.

Please note you may need to pay customs charges in order to receive the package in your country.

Delivery Time
We do everything in our power to ensure you receive your package in a timely manner, However, sometimes matters beyond our control, like customs or severe weather, may affect the delivery of your package. lf you need your phone case for a specific date, please contact our customer service team.

Please be aware that packages for phone case are shipped within 24h(working day) of placing your order. This means that should you place your order on a weekend, your order would not ship out until the next 3 working day.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 2 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the DE-Frankfurt logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.

You can track your parcel on Track Your Order page by entering order number and email address.

Having issues with your delivery?
If you have any questions regarding the shipping and delivery of your order, please feel free to contact us, and we will be happy to assist you.

All customs duties incurred during shipping are borne by CASELES ™.